Save Time and Effort with Beetil Problem Management
Beetil seamlessly integrates problems and incidents so you can reuse information, save time, and know where to focus your efforts. Our intuitive interface easily facilitates the creation of a comprehensive knowledge base. Problems solved!
Get a Grip
Take hold of your problems with Beetil. Create them in seconds, document workarounds, find root causes and spawn change. Problem management made easy.
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Linking Makes it More Useful
Easily create linkages and reuse information between problems, incidents and changes. See how incidents relate to problems, and how problems relate to change.
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Knowledge is Power
Document and share your known errors and workarounds to create a seamless knowledge base. Service desk users will be alerted to potential matches when logging incidents, saving duplication and money down the drain.
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Keep an Eagle Eye
Maintain a vigil on your problems within Beetil through the creation of our customisable scheduled reports. Receive regular updates of your problems and stay informed.
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We don't have a manual for Beetil and never needed one"Jim, Head of Operations, Powershop · Wellington, NZ
- Use best practices without knowing it
- Reduce firefighting and free up time
- Stop knowledge from walking out the door
- Get your developers communicating
- Create and schedule the running of custom reports
- Quickly and easily log time against problems
