Stop Knowledge from Walking Out the Door
Keep your staff and customers in the know with Beetil’s Knowledge Management. Seamlessly tied to incidents, problems, changes and releases, knowledge lets you share insights and experiences of your services from technical how-to guides to customer FAQs.
No Excuses
Create new knowledge articles in seconds from any incident, problem, change or release. It's so easy there are no excuses to not share your expertise with your staff and customers.
View screen
Increase Visibility
Start pushing knowledge to the forefront by linking them to incidents, problems, changes and releases. Greater visibility ensures your staff won't miss out on important information.
View screen
Tag Your Articles
Tag and categorize your knowledge articles for easy reference. See what's popular and know where you need to focus your time and effort.
View screen
Share Your Knowledge
Publish customer viewable articles to your portal so customers can start finding answers to their questions themselves. Voila, you have the beginnings of a self-service portal.
View screen
It's more than a pure ITIL tool, it's actually convenient"Dan, Chief Operating Officer · Toronto, Canada
- Use best practices without knowing it
- Create a resource for customer self service
- Reduce incidents and free up your service desk
- Stop knowledge from walking out the door
- Get your developers communicating
- Quickly and easily log time against articles
