Keep your staff and customers in the know with Beetil’s Knowledge Management. Seamlessly tied to incidents, problems, changes and releases, knowledge lets you share insights and experiences of your services from technical how-to guides to customer FAQs.
Create new knowledge articles in seconds from any incident, problem, change or release. It's so easy there are no excuses to not share your expertise with your staff and customers.
Start pushing knowledge to the forefront by linking them to incidents, problems, changes and releases. Greater visibility ensures your staff won't miss out on important information.
Tag and categorize your knowledge articles for easy reference. See what's popular and know where you need to focus your time and effort.
Publish customer viewable articles to your portal so customers can start finding answers to their questions themselves. Voila, you have the beginnings of a self-service portal.
It's more than a pure ITIL tool, it's actually convenient"Dan, Chief Operating Officer · Toronto, Canada