Making Incident Management Clear and Simple
Logging incidents is quick and simple with Beetil. No more endless lists of fields to fill in. Just the important stuff. Easily format incident notes and add documents. Beetil's interface makes incident management crystal clear.
Know your SLA
Beetil lets you know when you need to get stuff done. Our service level matrix makes prioritisation clearer. And our user interface makes it clear what needs doing and when.
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Reuse, Recycle, Reduce
Beetil stops that deja-vu feeling. Clone common incidents within seconds. Reuse data from incidents. Recycle data from problems. Share incident data with changes. Reduce the waste and make yourself more efficient.
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Customer Help Desk
We've outdone even ourselves. Our rebrandable customer portal provides your customers with an interface simpler than Beetil itself. Keep them in the loop. It's seamless. It's easy. It's beautiful.
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Smart Matching and Linking
Beetil is smart. It alerts you to incidents and problems it's seen before. Easily reuse and link this information, saving you time and money by not re-inventing the wheel.
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Get Satisfaction
Capture more information about how well your service desk is operating from a customer’s perspective with Beetil satisfaction ratings. This feature is open to users as well so you can keep track of how your staff are feeling about things.
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We were up and running and logging incidents within 10 minutes"Jim, Head of Operations, Powershop · Wellington, NZ
- Use best practices without knowing it
- Collaborate via the watchlist
- Keep your tracks covered with the history log
- Stay informed with email notifications
- Create and schedule the running of custom reports
- Quickly and easily log time against incidents
