Innovative subsidiary of Infratil, Snapper Services offers world-class, streamlined and simple payment services for New Zealand. Snapper cards are widely used in Wellington, where they can be used to pay for bus fares, train tickets, coffee, lunch, dry cleaning and movies. Snapper is powered by the world's leading contactless smartcard technology, and since inception in 2008 Snapper has processed over 12 million transactions.
No risk, low effort risk adoption
Snapper's IT Systems Manager, Richard McClure says that Beetil offered a "no risk, low effort incremental adoption" to using a service management system. After a bit of brainstorming the team at Snapper defined a good base line structure for their services and we able to get up and running with Beetil in an easy, incremental way.
"There's no massive setup to start with - just build it as you need to."
"It's very easy - set up some services and some users and start logging incidents."
It's just easy
Richard says that Beetil stood out from its competitors and would recommend it to anyone looking for a service and operational tool that users will buy into.
"It's just easy... Easy to setup, easy to navigate, easy to understand, easy to teach."
"With Beetil the benefit was obvious, and it was so easy no-one put up any resistance... I've not realised so much benefit from so little effort ever before."