Powershop is the world's first online energy store, revolutionising the way people can interact with their power company. Powershop customers are able to log in to an online shop where they can choose from a number of power suppliers and products as and when they feel like it. Powershop also offers its customers online tools and resources to help them understand and monitor their power usage.
Powershop prides itself in having great service management, second to none in the industry.
Up and running within 10 minutes
Operations Manager, Jim Barrett says it was easy to start using Beetil and the team were up and running and logging incidents within 10 minutes.
"We don't have a manual for Beetil and never needed one"
Change is the only constant
Powershop is a highly dynamic business quickly responding to the changing needs of the industry and their business, user and customer needs. Powershop's need for effective change management was imperative to the smooth running of their business. Jim says that they couldn't have got where they are without Beetil.
"Beetil provides a robust change management process from initial idea through to release to production"
"We now use it every single day to interact with our developers and without it we would be in a shambles having to use emails and other documents to manage the work"
Demystifying incident and change management
Having not used ITIL before nor any other service management tool, Beetil was a great opportunity for Powershop to adopt a best practice framework. Jim loves the way Beetil has made it so easy for the business.
"With Beetil you don't need to be an ITIL expert ... it completely demystifies the whole incident and change management process"
"For me Beetil represents all the good things required in a tool to manage system development and incident, problem and change management. Its ease of use, common sense approach and accessibility are its greatest facets."