Case Studies
More time to spend supporting our clients
Fronde works within the ITIL framework, focussing on best practices where appropriate. They were impressed with the Beetil team's open minded and practical view on ITIL and also their belief that a framework should add value, not complexity to the business.
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So much benefit from so little effort
Snapper's IT Systems Manager, Richard McClure says that Beetil stood out from its competitors and would recommend it to anyone looking for a service and operational tool that users will buy into. "It's just easy... Easy to setup, easy to navigate, easy to understand, easy to teach".
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Beetil helps beat the back-log
Noel Leeming Group is New Zealand's leading appliances and electronics retailer. As well as providing the latest and greatest gadgets, the company prides itself on its impeccable service. So when it came to finding a service management tool, Beetil was a natural choice.
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A common sense approach
Powershop's Head of Operations, Jim Barrett, believes Beetil represents all the good things required in a tool to manage system development and incident, problem and change management. "Its ease of use, common sense approach and accessibility are its greatest facets".
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Great for agile development
YouDo specialise in developing and operating mission critical solutions in the energy and trading markets. It's imperative that they use a recognised service management framework for the benefit of their clients who often need to be audited, and for their own sanity. Beetil fits the bill nicely.
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Making your life easier
"Beetil can be defined as an effective and simple service management solution.
The company responsible for it created the service with a clear idea in mind: making your life easier."
Continue reading at KillerStartups
A less-is-more approach
"The approach shows two things well, they understand ITIL and what their customers want. They have taken the key points of ITIL and implemented in a easy way for small business."
Continue reading at AlexOnITIL
A breath of fresh air
"Beetil's clean approach is a breath of fresh air compared to heavy weight applications, one that helps you work intuitively, yet gently guides you to use best practice."
Continue reading at CoherenceDesign
Easy to get started
"Beetil's simple interface eliminates the need for lengthy instruction manuals, and makes it easy to get started right away."
Continue reading at AppVita
Making it simple
Beetil houses your ability to control all aspects of service management, from simple customer relations issues to complex infrastructure management issues. All of this is created with a focus on making it simple for even beginner level ITIL users.
Continue reading at New-Startups
I liked what I saw
"My brief foray into the product did show a high level of traceability and linking... there is lots of opportunity to create linkages & reuse information between different functional areas."
Continue reading at CloudAve
Full helpdesk in 2 minutes
"Beetil is here to move the helpdesk experience online, & bring a simple AJAX-ian interface to the process of recording and resolving problems."
Continue reading at Web Business Watch
Seamless and easy to use
"Based around the ITIL framework, Beetil provides a seamless & easy to use framework for I.T. support and compliance."
Continue reading at Genius Net
Wellington to the World
Co-founder Dan Lee demos Beetil at this year's 'Wellington to the World' summit, an official event of the Global Entrepreneurship Week 09.
Watch video on YouTube
Who's using Beetil
We don't have a manual for Beetil and never needed one"Jim, Head of Operations, Powershop · Wellington, NZ
Beetil is intuitive & ready to go"Graeme, IT Operations Manager, Fronde · Wellington, NZ
I tried [competitor], loved it. When I found Beetil, I forgot [competitor]"Oliver, Operations Manager · Beijing, China
It's just easy... Easy to setup, easy to navigate, easy to understand, easy to teach"Richard McClure, IT Systems Manager, Snapper · Wellington, NZ
Thanks for the continual development on such a great tool. I love Beetil!"Matt, IT Manager · Wellington, NZ
It's more than a pure ITIL tool, it's actually convenient"Dan, Chief Operating Officer · Toronto, Canada