The Beetil Blog
Responding to requests – Sensible service management
May 14th, 2012 by itskeptic
Welcome to our third post in the IT Skeptic‘s (a.k.a. Rob England) Sensible Service Management Series. In previous blog posts, Rob advised you to focus on what is simple, practical, useful and worthwhile. Now in upcoming posts Rob will focus on some of the core processes that deliver on our goals of successful daily operations, [...]
Join us at the itSMFnz 2012 conference
May 9th, 2012 by Greg
Beetil is proud to be a sponsor of New Zealand’s 2012 IT Service Management Conference and Exhibition being held from 12th to 14th June at the Mac’s Function Centre on Wellington’s waterfront. If you’re involved in IT Service Management or managing or providing IT services or support to your customers then you need to get [...]
Dashboard Queues
May 6th, 2012 by Kathryn
We’re proud to announce the arrival our dashboard queues! You can now quickly and easily access reports on your dashboards, as well as seeing the counts of each queue. This not only lets you get to your relevant information faster, but careful design of your queues also gives you visibility into your organisation’s workload. We’ve [...]
The Beetil Roadmap 2012 Edition
May 2nd, 2012 by Dan
We’ve been doing plenty of scheming here at BeetilHQ and have been planning out our roadmap for the rest of the year. We’re often asked what’s on our roadmap so we thought we’d share it with you guys so you know where we’re headed. If there are some “side trips” you’d like to [...]
Service Management Success: Delivering to Your Customers
April 4th, 2012 by Dan
Welcome to our second post in the ITSkeptic‘s (a.k.a. Rob England) Sensible Service Management Series. In the last post Rob had talked about how better process builds a better business, and how important the customer is. In this post Rob introduces us to the concept of service improvement the basic service management framework – no [...]
Reporting on Custom Fields and exporting to CSV
March 14th, 2012 by Luke
Over the past couple of weeks, with our custom field functionality, you’ve been able to collect additional information on your incidents, problems, changes, releases and knowledge articles. Our latest release now enables you to build custom reports based on these fields. When you create or edit a report, at the bottom of attribute dropdown you’ll [...]
Custom Fields Are Here!
February 28th, 2012 by Kathryn
You now have the ability to add custom fields to your incidents, problems, changes, releases and knowledge articles. This is just the first phase of custom fields – initially allowing you to add custom fields per service or globally across all the services in your account. Reporting on custom fields, search and updates to the [...]
Improvements to Admin
February 28th, 2012 by Kathryn
We’ve started upgrading the Beetil administration interface to make it easier for you to manage your services, users and customers. Managing Your Services We have split the configuration settings for each service (Admin > Services > servicename) into the following submenus: General Settings, Incidents, Problems, Changes, Releases, Knowledge, People and Feedback. Managing Your Customer [...]
Beetil Referral Scheme – Spread the Word and Save Money
February 23rd, 2012 by Luke
Get your friends and clients to sign up for a Beetil account and gain credit on your own Beetil account! The Beetil Referral Scheme is a fantastic way to bring your clients onboard with a Beetil account and you’ll get 5% of their subscription credited to your Beetil account for as long as they, and [...]
Better Process Can Be Better Business
February 6th, 2012 by Dan
February sees us kick off a series of guest posts from Wellington’s very own IT Skeptic. We’ve known Rob for a few years now, and we’ve always been impressed by his no nonsense, practical and common sense approach. That resonates with us here at Beetil HQ. If you couldn’t tell already, we [...]